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Expedia Reputation Management Setup

Depending on your Expedia account it may or may not allow you to add additional users via their extranet. Please follow either of the two steps below to get INNsight added to your Expedia account.

Add by The Expedia Admin Portal

Step 1: Log Into Your Hotel’s Expedia Partner Central Account

Step 2: Click On The Sandwich Bar And Select Adminstration>Users

Step 3: In The User Details Section Add INNsight For The First Name And RMS For The Last Name. Add The Email Address reputationmanagement@innsight.com. Click Next

Add by Contacting Expedia Via The Extranet

Please contact your Expedia Account Manager or Expedia Support using the information below to have them add INNsight as a manager of your account. Please follow the instructions below.

Step 1: Log Into Your Hotel’s Expedia Partner Central account

Step 2: Go To Help And Support

Step 3: Click On Contact Us

Step 4: In The What Can We Help You With Dropdown Please Select Partner Central Access And Then Create/Remove Partner Central Account

Step 5: Click On ‘Send A Message’. Copy The Message Below In Red And Paste It In The Text Box And Click ‘Send’.

Dear Expedia Account Manager,

Can you please add the following existing Expedia user account below as an additional user of my hotel’s Expedia Account. Please give the username/email address (already an existing Expedia user) below access to the guest relations tab of my account.

Existing Username: INNsightRMS

Existing User Email: reputationmanagement@innsight.com

Thank You!