Get thorough insights into the reviews received across various OTAs, as well as the response rate and tone of the reviews received. Choose the OTA platform from the dropdown and examine the tone of the review, which is divided into neutral, positive, and negative categories.
Track Your Review and Rating Score Trend over the Past Year Across All OTAs and Your Website with Keen’s Online Guest Feedback Analysis.
Use the pie chart to gain in-depth information into the rate of reviews received across various OTA platforms for the last 30 days.
See your review and rating score trend over the past year on the chosen OTA site. Choose an OTA platform from the menu to see a detailed analysis of the ranking trend.
Get a full breakdown of the total number of reviews received on various OTA platforms to date, the number of reviews received in the previous 30 days, and an average ranking on that specific OTA site.
Understand the overall tone of the reviews received from all OTA sites and the business’s website. Keen™ analyzes the tone of the reviews to determine if they are neutral, negative, or positive.
With the channel report provided by Keen™, you can acquire a complete analysis of the average rating, the total number of reviews received, the total number of positive, neutral, and negative reviews received, and their proportion on each OTA site.
You can break down reviews for several elements such as comfort, location, cleanliness, value, service, and guest rooms under Element Analysis Reports by Keen™.
Through this study, you gain full insight into how your visitors perceive your services and goods, and you can strive to improve them accordingly.
These reports show the total number of reviews received, the average rating, and the trend in review scores for each aspect.
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