Gain valuable insights into how people perceive your business and where discussions are taking place. With Keen's hotel online review monitoring software, you can easily track the latest customer reviews and stay on top of your online reputation.
This effective customer review monitoring tool ensures that no customer concerns go unaddressed, helping you maintain a positive presence in the hospitality industry.
Track your website's average review score over time with Keen’s Online Reputation Monitoring and customer review monitoring to track customer satisfaction trends and identify opportunities for improvement in your reputation management strategy.
The Recent Reviews section showcases the most recent customer feedback about your business, providing valuable insights into your reputation and customer satisfaction, and allowing you to solicit customer feedback to further enhance your services.
The proportionate circle depicts the percentage of reviews answered within the chosen timeframe, with a higher proportion leading to a more filled circle.
The chart provides information about the number and origin of reviews received in the past 30 days.
Utilize the Online Review Management Platform for a comprehensive overview of review metrics to evaluate your business's overall reputation.
The element below lets you select the specific channel summary along with the average ratings and all the reviews accumulated to date.
For example, if information is needed about one specific OTA like Yelp, you can select the specific time, total reviews, and responded/unresponded reviews with the average ratings, using hotel reputation management tools to streamline the process.
Analyze your hotel's online reputation with Keen’s sentiment analysis, which evaluates the tone of reviews received from all OTA sites and your hotel's website as neutral, negative, or positive.
Gain insights into your guests' preferences and identify your unique selling points through' our department breakdown channel. By upgrading, you will gain insights into guests' likes and dislikes through the hotel review analytics to improve for future stays.
For example, if your priority is to provide the utmost comfort to your guests, this channel will enable you to identify whether guests are talking about their comfort level in the reviews.
Enhance your reputation now →
