Gain valuable insights into how people perceive your business and where they are talking about it. Keep track of the latest customer reviews with Keen™, so you can stay on top of your online reputation and ensure that no customer concerns go unaddressed.
Track your website's average review score over time to monitor customer satisfaction trends and identify opportunities for improvement in your reputation management strategy.
The Recent Reviews section showcases the most recent customer feedback about your business, providing valuable insights into your reputation and customer satisfaction.
The proportionate circle depicts the percentage of reviews answered within the chosen timeframe, with a higher proportion leading to a more filled circle.
The chart provides information about the number and origin of reviews received in the past 30 days.
Get a complete overview of review metrics across the management platform to assess your business's overall reputation.
The element below lets you select the specific channel summary along with the average ratings and all the reviews accumulated to date. For example, if information is needed about one specific OTA like Yelp, you can select the specific time, total reviews, and responded/unresponded reviews with the average ratings.
Analyze your hotel's online reputation with Keen’s sentiment analysis, which evaluates the tone of reviews received from all OTA sites and your hotel's website as neutral, negative, or positive.
Gain insights into your guests' preferences and identify your unique selling points through our department breakdown channel. By upgrading, you will gain insights into guests' likes and dislikes to improve for future stays. For example, if your priority is to provide the utmost comfort to your guests, this channel will enable you to identify whether guests are talking about their comfort level in the reviews.
Enhance your reputation now →