With Keen®, hospitality businesses can easily respond with an excellent pre-populated database and engage with guests in real-time, addressing any issues promptly and demonstrating their commitment to exceptional service through efficient hotel review response management, ultimately enhancing their hospitality industry reputation management efforts.
With Keen® for online review monitoring, you can track reviews across multiple platforms, including Google, Yelp, and TripAdvisor, and receive alerts when new reviews are posted. This allows you to quickly respond to feedback, address any issues, and engage with customers to build a stronger hotel guest experience management.
Keen® offers a hassle-free solution for responding to reviews, as pre-populated responses are tailored to the attributes of each review, saving you time and effort.
Our four-step process is designed to be both effective and effortless, allowing you to customize responses as needed.
Keen® sets the standard for review responses with a personalized approach. From crafting tailored salutations to developing opening statements that reflect the content of each review, Keen® delivers a memorable, positive experience for your guests.
Eg: Dear Guest,
Thank you so much for your review. We really
appreciate you being a loyal guest.
Keen® is a review management tool that uses pre-populated templates to help business owners and marketers respond to guest feedback accurately and efficiently. The tool automatically sends negative reviews for solicitation. Use this feature to showcase a caring and positive attitude towards guests. The Keen® app ensures that responses to reviews don't feel robotic, repetitive, or impersonal. Our customized response feature gives you the power to modify any response according to the review. This ensures that the response is tailored to the guest's feedback, showing commitment to excellent guest service.
Eg: I appreciate your positive feedback about our
hotel. We do take pride in catering to our guests’
needs the best way we can.
Keen® allows a closing statement to show gratitude, offer a resolution, or leave a positive impression on the guest, potentially leading to repeat business and positive recommendations.
Eg: We look forward to hosting you again in the
future. Thank you for
staying with us!
A postscript statement under a review can lead to increased direct bookings for the business, as you can promote your own website and offer discounts. This can help to boost the business’s revenue and overall success.
Keen’s Postscript Statement feature saves time by providing multiple template options to choose from, customized with the business’s name and website.
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